Return and Refund Policy for catcrain.com

Effective Date: April 02, 2024

Thank you for shopping at Cat Crain Art. This document governs all returns and exchanges of Catherine Crain (“catcrain.com”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Catherine Crain reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

Definitions

For the purposes of this Return and Refund Policy we establish the following definitions:

  • “Products” means all products and services sold at catcrain.com.
  • “Customer” means end user customers that purchase directly from distributors or wholesalers.
  • “Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Cat Crain Art
  • “Orders” refers to your requests to purchase a Product from us.
  • “Website” refers to Cat Crain Art, accessible at catcrain.com.
  • “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

What’s Cat Crain Art Return and Refund Policy?

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please follow the return & refund process below to proceed with your claim.

Return Policy Exceptions

  • Only regular priced items may be refunded. Sale items are non-refundable

Return & Refund Process

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

  1. Notify usPlease notify us as soon as possible of your intention to return or exchange an item. You can notify us:
    • Via a form on our website: https://catcrain.com/contact

    We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

  2. Inspection & RefundWe will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.